Shipping
Our main method of shipping is EMS (Express Mail Service), the
fastest international express postal service available. EMS has
offices in most countries and packages usually arrive within one
week.
On completion of an order our customers receive an EMS tracking
number which can be used to follow the progress of their parcels
online (http://tracking.post.japanpost.jp/service/jsp/refi/DP311-
00100.jsp?locale=en). Please allow 36 hours for this service to
become available.
For more information about shipping prices and deliveries please
click on the links at the right.
● We ship worldwide through express postal service (EMS).
Most items will arrive within one week of dispatch, however we
cannot guarantee delivery times.
● All of our products are shipped from Japan. Products are
carefully packed to avoid any damage.
● We ship everyday. Products are shipped within 24 hours after
receipt of payment.
EMS costs are determined by the destination and weight of
goods, therefore rates will vary depending on order details.
Shipping costs will automatically be added to your order total at
checkout.
The average delivery time for most destinations is 4 to 6 days.
While delays are uncommon, on occasion there can be delays of
up to a few weeks. In this instance we are unable to assist and
customers must contact their local EMS office or postal service
for details.
The customer is responsible for any additional customs taxes that
may be incurred upon delivery.
EMS parcels must be signed for on delivery. In the case that
no-one is at the specified address to receive the parcel, a slip will
be left that indicates an attempted delivery and the parcel must
then be picked up in person by the customer or a second delivery
attempt arranged. It is the responsibility of the customer to
enquire about the amount of time their local post office will hold an
unclaimed parcel before returning it to the sender. We will not
cover re-shipping costs and must recover this amount before we
will send the order again.
ADDITIONAL SHIPPING SERVICES
For customers who need their goods urgently or who live in
countries that do not have an EMS office, we are more than happy
to arrange to ship orders with companies such as Fedex or UPS
provided all additional costs are covered by the customer.
We encourage all our customers to take great care choosing
items and placing orders with us. If you do not understand the
product details or you have further enquiries about our
shipping policy please do not hesitate to contact us.
Our main method of shipping is EMS (Express Mail Service), the
fastest international express postal service available. EMS has
offices in most countries and packages usually arrive within one
week.
On completion of an order our customers receive an EMS tracking
number which can be used to follow the progress of their parcels
online (http://tracking.post.japanpost.jp/service/jsp/refi/DP311-
00100.jsp?locale=en). Please allow 36 hours for this service to
become available.
For more information about shipping prices and deliveries please
click on the links at the right.
● We ship worldwide through express postal service (EMS).
Most items will arrive within one week of dispatch, however we
cannot guarantee delivery times.
● All of our products are shipped from Japan. Products are
carefully packed to avoid any damage.
● We ship everyday. Products are shipped within 24 hours after
receipt of payment.
EMS costs are determined by the destination and weight of
goods, therefore rates will vary depending on order details.
Shipping costs will automatically be added to your order total at
checkout.
The average delivery time for most destinations is 4 to 6 days.
While delays are uncommon, on occasion there can be delays of
up to a few weeks. In this instance we are unable to assist and
customers must contact their local EMS office or postal service
for details.
The customer is responsible for any additional customs taxes that
may be incurred upon delivery.
EMS parcels must be signed for on delivery. In the case that
no-one is at the specified address to receive the parcel, a slip will
be left that indicates an attempted delivery and the parcel must
then be picked up in person by the customer or a second delivery
attempt arranged. It is the responsibility of the customer to
enquire about the amount of time their local post office will hold an
unclaimed parcel before returning it to the sender. We will not
cover re-shipping costs and must recover this amount before we
will send the order again.
ADDITIONAL SHIPPING SERVICES
For customers who need their goods urgently or who live in
countries that do not have an EMS office, we are more than happy
to arrange to ship orders with companies such as Fedex or UPS
provided all additional costs are covered by the customer.
We encourage all our customers to take great care choosing
items and placing orders with us. If you do not understand the
product details or you have further enquiries about our
shipping policy please do not hesitate to contact us.
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